Respectful Workplace Sensitivity: Course Agenda

1. Introduction & Purpose
2. The Workplace: Where is it?
3. Respect & Civility eLearning Program
4. Welcome Behaviour vs. Unwelcome Behaviour
5. Impact Matters More than Intent
6. Reasonable Person Standard
7. Prevent Harassment, Bullying and Violence eLearning Program
8. Personal Conduct for Leaders eLearning Program (Manager)
9. Communication and Coaching eLearning Program (Manager)
10. Unconscious Bias and Microaggressions
11. Emotional Intelligence at Work eLearning Program
12. Conflict Management eLearning Program (Manager)
13. Self-Awareness & Personal Boundaries eLearning Program
14. Bystander Intervention eLearning Program
15. Obligations and Responsibilities
16. Quiz: Certificate of Completion

Respectful Workplace Sensitivity: eLearning Course

This eLearning course addresses the real-world expectations of professional conduct in today’s workplaces. Designed for employees who need to reflect on past behaviour or reinforce respectful habits, the training helps participants understand the impact of their actions, recognize inappropriate conduct, and meet workplace expectations.

Through interactive modules and scenario learning, participants will explore key concepts including welcome vs. unwelcome behaviour, impact vs. intent, effective communication, emotional intelligence, conflict management, bystander intervention, and personal boundaries. The course highlights the importance of self-awareness and accountability while reinforcing the legal and cultural expectations of respectful conduct.

Recognize and Prevent Inappropriate Workplace Conduct – Identify workplace harassment, bullying, and violence; distinguish between welcome and unwelcome behaviours; and apply the “reasonable person” standard.

1. Understand the Impact of Inappropriate Behaviour – Explain why conduct is evaluated by its impact rather than intent, describe potential psychological, physical, and legal consequences, and take responsibility for personal actions.
2. Communicate Effectively and Respectfully – Demonstrate effective verbal and electronic communication skills, maintain professional tone and delivery, and respect personal and professional boundaries.
3. Apply Emotional Intelligence and Conflict Resolution Skills – Use self-awareness, empathy, and regulation to manage emotions, resolve conflicts productively, and contribute to a respectful workplace culture.
4. Actively Support a Respectful Workplace – Intervene appropriately as a bystander, fulfill individual and organizational responsibilities, and model behaviours that promote physical and psychological safety.

This course supports a respectful workplace culture by helping participants recognize inappropriate behaviour early, respond constructively, and uphold a standard of professionalism and civility both in and outside the traditional workplace setting.